Friday, July 2, 2010

Convergys Ortigas hires Sales & Customer Care Representatives

This is for our Convergys Ortigas, Pasig City site.


Customer Care Representative handles inbound English Customer Service calls from U.S. card members with high quality and cost effective solutions. Customer Service calls will include, but are not limited to:
  • Account status
  • Card product information
  • Disputes
  • Cash advances/checks
  • Balance transfers
  • Payments
  • Rates/fees
  • General account maintenance
  • Lost/stolen/fraud closures
  • Selling

We are looking for candidates with:
  • A College Degree of any course
  • Work experience related to sales or credit cards
  • Above average communication skills in English
  • Basic computer operations knowledge
  • Persuasiveness and a willingness to sell
  • An ability to deliver information at customer's knowledge level in an understandable manner
  • An ability to handle irate customer situations effectively and empathize with them with a courteous voice tone
  • An ability to apply a logical problem solving approach to resolving customer problems and inquiries
  • Strong interpersonal skills and ability to think independently and follow through effectively
  • Strong customer service orientation.
Applicants must be willing to work on graveyard shifts, shifting/rotation of schedules, working on holidays, working on weekends and rendering overtime.
Applicants should be Filipino citizens or hold relevant residence status.
Applicants must be willing to work in ORTIGAS.

Send in your resumes to with Technical Support Expert as subject or text your (NAME), (Preferred Contact No.), (Technical Support Expert) and send to 09209824917 / 09052360800. 

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