Responsibilities:
A Technical Support Expert from our ELITE TECHNOLIOGIST TEAM connects with customers via inbound calls, outbound calls or the internet to provide technical assistance concerning the set-up of home networks & Internet access.
Requirements:
We are looking for candidates with:
A Technical Support Expert from our ELITE TECHNOLIOGIST TEAM connects with customers via inbound calls, outbound calls or the internet to provide technical assistance concerning the set-up of home networks & Internet access.
Requirements:
We are looking for candidates with:
- At least completed 2 years of college preferably a Computer related course
- With at least 6 months call center experience in Technical Support
- Familiar with Internet Protocol Television (IPTV)
- Proficient in Consumer Voice over Internet Protocol (cVOIP)
- Knowleadgeable in High-Speed Internet Access (HSIA)
- Excellent communication skills in English
- An ability to handle irate customer situations effectively and empathize with customer with a courteous voice tone
- An ability to deliver information at customer's knowledge level in an understandable manner
- An ability to apply a logical problem solving approach to resolving customer problems and inquiries
- Strong interpersonal skills and ability to think independently and follow through effectively
- Dependability, keen on details and has strong customer service orientation
Applicants should be Filipino citizens or hold relevant residence status.
Applicants must be willing to work in QUEZON CITY.
Fresh graduates/Entry level applicants are encouraged to apply.
Send in your resumes to fjordz@ovi.com with Technical Support Expert as subject or text your (NAME), (Preferred Contact No.), (Technical Support Expert) and send to 09209824917 / 09052360800.
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