Convergys Commonwealth hires Technical Support Experts
This is for our Convergys Commonwealth, Quezon City site.
Responsibilities: A Technical Support Expert from our ELITE TECHNOLIOGIST TEAM connects with customers via inbound calls, outbound calls or the internet to provide technical assistance concerning the set-up of home networks & Internet access.
Requirements: We are looking for candidates with:
At least completed 2 years of college preferably a Computer related course
With at least 6 months call center experience in Technical Support
Familiar with Internet Protocol Television (IPTV)
Proficient in Consumer Voice over Internet Protocol (cVOIP)
Knowleadgeable in High-Speed Internet Access (HSIA)
Excellent communication skills in English
An ability to handle irate customer situations effectively and empathize with customer with a courteous voice tone
An ability to deliver information at customer's knowledge level in an understandable manner
An ability to apply a logical problem solving approach to resolving customer problems and inquiries
Strong interpersonal skills and ability to think independently and follow through effectively
Dependability, keen on details and has strong customer service orientation
Applicants should be Filipino citizens or hold relevant residence status.
Applicants must be willing to work in QUEZON CITY.
Fresh graduates/Entry level applicants are encouraged to apply.
Send in your resumes firstname.lastname@example.org with Technical Support Expert as subject or text your (NAME), (Preferred Contact No.), (Technical Support Expert) and send to 09209824917 / 09052360800.