Responsibilities:
A Technical Support Expert from our ELITE TECHNOLIOGIST TEAM connects with customers via inbound calls, outbound calls or the internet to provide technical assistance concerning the set-up of home networks & Internet access.
Requirements:
We are looking for candidates with:
- At least completed 2 years of college preferably a Computer related course
- With at least 6 months call center experience in Technical Support
- Familiar with Internet Protocol Television (IPTV)
- Proficient in Consumer Voice over Internet Protocol (cVOIP)
- Knowleadgeable in High-Speed Internet Access (HSIA)
- Excellent communication skills in English
- An ability to handle irate customer situations effectively and empathize with customer with a courteous voice tone
- An ability to deliver information at customer's knowledge level in an understandable manner
- An ability to apply a logical problem solving approach to resolving customer problems and inquiries
- Strong interpersonal skills and ability to think independently and follow through effectively
- Dependability, keen on details and has strong customer service orientation
Applicants should be Filipino citizens or hold relevant residence status.
Applicants must be willing to work in SAN LAZARO, MANILA.
Fresh graduates/Entry level applicants are encouraged to apply.
Send in your resumes to fjordz@ovi.com with Technical Support Expert as subject or text your (NAME), (Preferred Contact No.), (Technical Support Expert) and send to 09209824917 / 09052360800.
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