Responsibilities:
A Technical Customer Care Professional provides technical support to internet subscribers of DSL or HN lines & troubleshoot internet services related to connectivity/email/browsing concerns.
Requirements:
We are looking for candidates with:
- Proficiency in basic computer operations
- An ability to deliver information at customer’s knowledge level in an understandable manner
- An ability to handle irate customer situations effectively and empathize with them with a courteous voice tone
- An ability to apply a logical problem solving approach to resolving customer problems and inquiries
- Strong interpersonal skills and ability to think independently and follow through effectively
- Dependability, keen on details and has strong customer service orientation
- At least a Bachelors Degree preferably a Computer related course
- Above average communication skills in English
- Basic computer operations knowledge
Applicants must be willing to work on graveyard shifts, shifting/rotation of schedules, working on holidays, working on weekends and rendering overtime.
Applicants should be Filipino citizens or hold relevant residence status.
Applicants must be willing to work in ORTIGAS.
Send in your resumes to fjordz@ovi.com with Technical Customer Care Professionals as subject or text your (NAME), (Preferred Contact No.), (Technical Support Expert) and send to 09209824917 / 09052360800.
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