Convergys Ortigas hires Technical Customer Care Professionals

This is for our Convergys Ortigas, Pasig City site.


Responsibilities:

A Technical Customer Care Professional provides technical support to internet subscribers of DSL or HN lines &  troubleshoot internet services related to connectivity/email/browsing concerns.


Requirements:

We are looking for candidates with:

• Proficiency in basic computer operations
• An ability to deliver information at customer’s knowledge level in an understandable manner
• An ability to handle irate customer situations effectively and empathize with them with a courteous voice tone
• An ability to apply a logical problem solving approach to resolving customer problems and inquiries
• Strong interpersonal skills and ability to think independently and follow through effectively
• Dependability, keen on details and has strong customer service orientation
• At least a Bachelors Degree preferably a Computer related course
• Above average communication skills in English
• Basic computer operations knowledge

Applicants must be willing to work on graveyard shifts, shifting/rotation of schedules, working on holidays, working on weekends and rendering overtime.

Applicants should be Filipino citizens or hold relevant residence status.

Applicants must be willing to work in ORTIGAS.

Send in your resumes to fjordz@ovi.com with Technical Customer Care Professionals as subject or text your (NAME), (Preferred Contact No.), (Technical Support Expert) and send to 09209824917 / 09052360800. 

Convergys Ortigas hires Sales & Customer Care Representatives

This is for our Convergys Ortigas, Pasig City site.


Responsibilities:

A Customer Care Representative handles inbound English Customer Service calls from U.S. card members with high quality and cost effective solutions. Customer Service calls will include, but are not limited to:

 

• Account status
• Card product information
• Disputes
• Cash advances/checks
• Balance transfers
• Payments
• Rates/fees
• General account maintenance
• Lost/stolen/fraud closures
• Selling

Requirements:

 

We are looking for candidates with:

• A College Degree of any course
• Work experience related to sales or credit cards
• Above average communication skills in English
• Basic computer operations knowledge
• Persuasiveness and a willingness to sell
• An ability to deliver information at customer's knowledge level in an understandable manner
• An ability to handle irate customer situations effectively and empathize with them with a courteous voice tone
• An ability to apply a logical problem solving approach to resolving customer problems and inquiries
• Strong interpersonal skills and ability to think independently and follow through effectively
• Strong customer service orientation.

Applicants must be willing to work on graveyard shifts, shifting/rotation of schedules, working on holidays, working on weekends and rendering overtime.

Applicants should be Filipino citizens or hold relevant residence status.

Applicants must be willing to work in ORTIGAS.

Send in your resumes to fjordz@ovi.com with Sales & Customer Care Representatives as subject or text your (NAME), (Preferred Contact No.), (Sales & Customer Care Representatives) and send to 09209824917 / 09052360800. 

www.ApplyAtConvergys.blogspot.com

Convergys Ortigas hires Sales & Customer Care Representatives

This is for our Convergys Ortigas, Pasig City site.

Responsibilities: 

A Customer Care Representative handles inbound English Customer Service calls from U.S. card members with high quality and cost effective solutions. Customer Service calls will include, but are not limited to:

 

• Account status
• Card product information
• Disputes
• Cash advances/checks
• Balance transfers
• Payments
• Rates/fees
• General account maintenance
• Lost/stolen/fraud closures
• Selling

Requirements: 

 

We are looking for candidates with:

• A College Degree of any course
• Work experience related to sales or credit cards
• Above average communication skills in English
• Basic computer operations knowledge
• Persuasiveness and a willingness to sell
• An ability to deliver information at customer's knowledge level in an understandable manner
• An ability to handle irate customer situations effectively and empathize with them with a courteous voice tone
• An ability to apply a logical problem solving approach to resolving customer problems and inquiries
• Strong interpersonal skills and ability to think independently and follow through effectively
• Strong customer service orientation.

Applicants must be willing to work on graveyard shifts, shifting/rotation of schedules, working on holidays, working on weekends and rendering overtime.

Applicants should be Filipino citizens or hold relevant residence status.

Applicants must be willing to work in ORTIGAS.

Send in your resumes to fjordz@ovi.com with Technical Support Expert as subject or text your (NAME), (Preferred Contact No.), (Technical Support Expert) and send to 09209824917 / 09052360800. 

www.ApplyAtConvergys.blogspot.com

Convergys Ortigas hires Technical Support Experts

This is for our Convergys Ortigas, Pasig City site.

Responsibilities: 

A Technical Support Expert from our ELITE TECHNOLIOGIST TEAM connects with customers via inbound calls, outbound calls or the internet to provide technical assistance concerning the set-up of home networks & Internet access.


Requirements: 
We are looking for candidates with:

• At least completed 2 years of college preferably a Computer related course
• With at least 6 months call center experience in Technical Support
• Familiar with Internet Protocol Television (IPTV)
• Proficient in Consumer Voice over Internet Protocol (cVOIP)
• Knowleadgeable in High-Speed Internet Access (HSIA)
• Excellent communication skills in English
• An ability to handle irate customer situations effectively and empathize with customer with a courteous voice tone
• An ability to deliver information at customer's knowledge level in an understandable manner
• An ability to apply a logical problem solving approach to resolving customer problems and inquiries
• Strong interpersonal skills and ability to think independently and follow through effectively
• Dependability, keen on details and has strong customer service orientation

Applicants should be Filipino citizens or hold relevant residence status.

Applicants must be willing to work in ORTIGAS, PASIG CITY.

Fresh graduates/Entry level applicants are encouraged to apply.

Send in your resumes to fjordz@ovi.com with Technical Support Expert as subject or text your (NAME), (Preferred Contact No.), (Technical Support Expert) and send to 09209824917 / 09052360800. 

www.ApplyAtConvergys.blogspot.com