Friday, August 13, 2010

Convergys Makati hires Part-time Customer Service Associates

Responsibilities: 

 
 
Part Time Customer Service Associate is an outbound market research interviewer conducts surveys with consumers about various topics, products or services. Associates for this program will need to work on a minimum of four (4) days with one of those days being Saturday or Sunday. Moreover, they are allowed to work for 5 or more day if they choose to and if there is a business need. Typical work schedule covers four (4) hours of work per day.  
 


Requirements: 
We are looking for candidates who:


  • Completed at least 2 years of college
  • Are familiar with basic computer operations and applications such as Microsoft Word and Excel.
  • Has good listening and responding skills
  • Are dependable, keen on details and have strong customer service orientation.
  • Are amenable to graveyard shifts, shifting/rotation of schedules, working on holidays, working on weekends and rendering overtime
  • Are amenable to start work between  9am-4:30 pm or 5pm-12mn
  • Candidates should not be currently employed by another call center
  • Applicants should be Filipino citizens or hold relevant residence status.
  • Applicants must be willing to work in MAKATI.
  • Applicants must be willing to start on SEPTEMBER
Send in your resumes to fjordz@ovi.com with Part Time Customer Service Associate as subject or text your (NAME), (Preferred Contact No.), (Outbound Telemarketer) and send to 09209824917 / 09052360800. 

Wednesday, August 4, 2010

Convergys San Lazaro hires Financial Service Experts for PAYPAL

This is for our Convergys San Lazaro, Manila site.



Responsibilities:

A PAYPAL Financial Service Expert handle calls regarding customers account inquiries, payments issues and account upgrades. They also welcomes new Paypal customers, provide a walk-through on Paypal Customer benefits and accomodates financial questions about account limits, transactions and issues on fraud.


Requirements:
 
We are looking for candidates with:
  • A College Degree of any course
  • Work experience related to financial services or e-commerce
  • Basic computer operations knowledge
  • Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent.
  • Required language(s): English
  • An attention to detail
  • An ability to deliver information at customer's knowledge level in an understandable manner
  • An ability to handle irate customer situations effectively and empathize with them with a courteous voice tone
  • An ability to apply a logical problem solving approach to resolving customer problems and inquiries
  • Strong interpersonal skills and ability to provide the best customer service experience
 Applicants must be willing to work in San Lazaro,Manila.
Applicants must be willing to work on graveyard shifts, shifting/rotation of schedules, working on holidays, working on weekends and rendering overtime.
Applicants should be Filipino citizens or hold relevant residence status


Send in your resumes to fjordz@ovi.com with Financial Service Experts for PAYPAL as subject or text your (NAME), (Preferred Contact No.), (Financial Service Experts for PAYPAL) and send to 09209824917 / 09052360800.